- THE PURPOSE
The Church values the privacy of individuals and reflects this the same in our practices as a church organisation.
- THE POLICY
2.1 Collecting Information
The Church collects personal information from church attendees, visitors, staff, volunteers and other individuals primarily for the purpose of providing personal ministry to those individuals, to administer their engagement with the Church and its ministries (including any volunteer activities) and to provide information about the Church’s events and ministries. Without personal information, it is not practicable for the Church to provide such services to individuals.
The main types of information the church collects are names and contact details and pastoral history for the purpose it is required. Our records also include details of events, services and volunteer activities in which the person has participated, and some personal, pastoral and spiritual history.
We collect most of this information directly from the individual themselves, such as when someone attends a Church meeting, personally provides information to a Church staff member, leader or volunteer, or who completes a Church survey or contact card.
2.2 Using and Disclosing Personal Information
The Church does not routinely disclose personal information to external individuals or
organisations without the person’s consent. Only Church staff, leaders and selected
volunteers access the information in order to use it for the purpose for which it was given
and collected. The circumstances, when we might disclose the information would include:
- If required by law
- If it is necessary for the purpose for which the information was collected
- When it is necessary or desirable to protect the personal or spiritual safety or welfare of the individual or another person
- A change in the Church’s organisational structure that makes it necessary
2.3 Let us know if you are receiving unwanted contact
If you are receiving correspondence from the Church and do not wish to receive this information any longer, please contact the church head office and ask to be removed from the particular contact list.
2.4 You can access the information we keep about you
If at any time you want to know exactly what personal information the Church holds about you, you can request access by contacting the Church head office. We may refuse to provide access if we are permitted to do so by law (referring to Australian Privacy Principle 12.3).
2.5 Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact the Church head office and we will amend you details. You can also complete one of our regular church surveys. If you wish to have your personal information deleted, please contact the Church head office and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
2.6 Storage and security of your personal information
The Church endeavours to take all reasonable steps to keep the information that we hold concerning individuals secure. Access to personal information is restricted to authorised staff, leaders and select volunteers at the Church and our information systems are protected by password security. Confidential files relating to pastoral care and counselling are kept secured by the responsible staff member or counsellor and are only shared with other leaders or staff members on a “need to know” basis.
2.7 What to do if you have a problem or question
PO Box 11
Richmond VIC 3121
2.8 Future changes
- REFUND & RETURNS POLICY
Please check carefully with all giving or payment amounts prior to completing your transaction. We do not normally give refunds if you simply change your mind. However, if you believe an error has been made in connection with processing of an online donation, please contact Neuma Church immediately via our contact us page.
3.2 Conference / Event Registration
Refunds will not be given if registration is cancelled within 14 days of the start of the Conference or Event. All refunds are subject to a $10, non-refundable, surcharge to cover online transaction fees and administration. Refunds should be requested via our contact us page or by phoning Neuma Church office in Richmond, Victoria on (03) 8420 0900. Refunds will be made to the credit card used to pay for the original registration.
3.3 Neuma Church Resource Centre
Credit notes, Refunds or exchanges on physical items may be given, at Neuma Church’s discretion, if products are faulty or the description of the product does not match the actual product or the product does not function as intended; in this case return postage is the responsibility of the purchaser. Refunds should be requested within 4 weeks via the resource centre email on firstname.lastname@example.org or by phoning the Resource Centre on (03) 8420 0928. Refunds will be made to the credit card used to pay for the original purchase.
3.4 About Online Giving
Our online giving option is provided for convenience to our members and friends who regularly give to support our initiatives. If you are a visitor to our church or site there is no obligation to make a contribution.
3.5 Type of Cards Accepted
We accept all Australian debit cards, and for credit cards VISA, MASTERCARD and AMERICAN EXPRESS.
You may give to Bridge Church Inc. t/a Neuma Church anonymously by calling our office or giving into our BSB using Internet banking. For security reasons and to be able to issue a receipt we require a name, mobile number and email address for online and mobile credit card donations.
All transactions on the giving form appear and are processed in Australian Dollars (AUD)
3.8 Payments & Security Procedure
One-off credit card payments can be made using our secure online payment facility on our website (via the Pushpay gateway). If you have any questions regarding our security policy, please contact our office.